Customer Service
💬 Customer Service
We're here to help you with any questions or concerns
📞 Our Customer Service Team is Available
Monday–Friday: 9am–5pm
We typically respond to all enquiries within 24 hours
Email Us
For general enquiries, order questions, or product information
Response time: Within 24 hours
📦 How Can We Help You?
Our customer service team can assist you with:
- Order tracking and delivery updates
- Product information and recommendations
- Returns and exchanges
- Payment and billing questions
- Product authenticity verification
- Gift wrapping and special requests
- Account and login issues
- General enquiries about our products and services
⏱️ Response Times
We're committed to providing excellent customer service:
- Email: We aim to respond within 24 hours during business days
- Phone: Assistance available during business hours (Monday–Friday, 9am–5pm)
- WhatsApp/Messenger: Quick responses during business hours
- Weekend Enquiries: Messages received on weekends will be answered on the next working day
❓ Frequently Asked Questions
How do I track my order?
Once your order is dispatched, you'll receive an email with your tracking number. You can track your order using the Royal Mail tracking system. If you haven't received your tracking information, please contact us at info@perfumecorner.co.uk
What is your returns policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. For full details, please visit our Returns Policy page or contact our customer service team.
Are your products authentic?
Yes, absolutely. All our fragrances are 100% authentic and sourced directly from authorized distributors. We guarantee the authenticity of every product we sell. Each item comes in its original packaging with all manufacturer seals intact.
Do you offer gift wrapping?
Yes, we offer gift wrapping services. Please contact us at the time of ordering or email us at info@perfumecorner.co.uk with your order number and we'll be happy to arrange this for you.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Klarna. All payments are processed securely through Shopify's encrypted payment system.
How long does delivery take?
UK orders are delivered within 2 working days via Royal Mail tracked delivery (FREE). Europe: 5–7 working days (£14.99). International: 7–14 working days (£23.99). For more information, visit our Delivery Information page.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us immediately at info@perfumecorner.co.uk or call 07768 219998. We process orders quickly, so please get in touch as soon as possible.
📍 Our Details
Business Name: Perfume Corner
Email: info@perfumecorner.co.uk
Phone: 07768 219998
Address: 43 Villiers Road, Southall, UB1 3BS, United Kingdom
Customer Service Hours: Monday–Friday, 9am–5pm
💙 We Value Your Feedback
Your satisfaction is our priority. If you have any suggestions on how we can improve our service, please don't hesitate to let us know. We're always looking for ways to serve you better!
Thank you for choosing Perfume Corner. We look forward to helping you find your perfect fragrance.