Returns Policy

Your satisfaction is our priority.

At Perfume Corner, we want you to be satisfied with your purchase. If you wish to return an eligible item, please review the policy below and contact us first before sending anything back.

Return Period

Customers may request a return within 30 days of receiving their item.

The return period starts on the delivery date, not the order date.

Condition of Returned Items

To be eligible for a return, items must be:

  • Unopened
  • Unused
  • In their original sealed packaging
  • In the same condition as received
  • Returned only after you have contacted us and received return instructions

For hygiene and safety reasons, we cannot accept returns of items that have been opened, sprayed, tested or used unless they are faulty, incorrect or not as described.

Items Not Eligible for Standard Return

The following items are not eligible for return under our standard returns policy:

  • Opened or used perfumes
  • Items with broken seals or removed packaging
  • Final-sale or clearance items where clearly marked at the time of purchase
  • Gift cards or digital products

If a return arrives in a condition that does not meet this policy, we may refuse the return and the item may be sent back at your expense.

Return Shipping Costs

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of return shipping.

We recommend using a tracked postal service and keeping proof of postage until your return has been processed.

Refund Processing After Return

Once your return has been received and inspected, eligible refunds are typically processed within 7 working days.

  • Refunds are issued to the original payment method
  • You will receive confirmation once your refund has been processed
  • Please allow additional time for your bank or payment provider to complete the transaction
  • Original delivery charges are not usually refunded unless required by law or where the item was faulty, incorrect or not as described

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible after delivery.

Where appropriate, we may ask for photographs and order details so we can assess the issue and provide the correct resolution.

If the return is accepted because the item is faulty, incorrect or not as described, we will provide an appropriate remedy in line with your legal rights.

How to Start a Return

To request a return, please follow these steps:

1

Contact us by email with your order number

2

Tell us the reason for your return request

3

Wait for confirmation, return instructions and the correct return address

4

Send the item back in eligible condition using a tracked service where advised

5

We inspect the return and process any eligible refund

Please include the following when contacting us:

  • Your order number
  • The item you wish to return
  • The reason for the return request
  • Your contact details

Please do not return any item without contacting us first. Returns sent without prior approval may not be accepted. Return instructions and the correct return address will be provided after your request is reviewed.

Important Notice

This returns policy does not affect your statutory rights under UK consumer law.

We are not responsible for items returned to an incorrect or outdated address if you send a return without first contacting us for the correct return instructions.

Contact Us About a Return

Email: info@perfumecorner.co.uk

Phone: 020 8214 6238

Business Address: Unit 1C, Dilloway Industrial Estate, Southall, Middlesex, UB2 4BG, United Kingdom

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Returns: Please contact us before returning any item to receive the correct return instructions and approved return address.