🕒 Return Period

Customers have 30 days from the day they receive their item to return eligible products.

The 30-day return period begins on the date of delivery (not the date of purchase).

Returns must be initiated within this timeframe to qualify for a refund.

📦 Condition of Returned Items

To be eligible for a return, items must be:

• Unopened
• Unused
• In their original, sealed packaging
• In the same condition as received

🚫 Non-Returnable Items

The following items cannot be returned:

• Opened or used perfumes
• Items with broken seals or removed packaging
• Tester bottles
• Clearance or final-sale items (if labelled as such at purchase)
• Gift cards or digital products

📮 Return Shipping Costs

The buyer is responsible for the cost of return shipping.

We recommend using a tracked and insured postal service, as we cannot issue refunds for items lost or damaged during return transit.

Important: Please retain your proof of postage until your return has been processed.

💰 Refund Processing Time

Once we receive and inspect your return, refunds are processed within 7 working days.

• Refunds are issued to the original payment method only
• You will receive an email confirmation once your refund has been processed
• Please allow 3–5 additional business days for the refund to appear in your account (depending on your bank)
• Original shipping fees (if any) are non-refundable

❗ Damaged or Incorrect Items

If your item arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

We will arrange a replacement or full refund (including return shipping costs) according to the situation.

In cases of damaged or incorrect items, we will provide a prepaid return label or arrange collection at no cost to you.

📧 How to Start a Return

To initiate a return, please follow these steps:

Please include the following in your return package:

• Your order number
• Reason for return
• Contact details (email and phone)

🌍 International Returns

For international orders, the same return policy applies. However, please note:

• You are responsible for all return shipping costs and any customs fees
• We recommend using a tracked international shipping service
• International returns may take longer to process due to customs clearance
• Original international shipping fees are non-refundable

💙 Our Commitment to You

We stand behind the quality and authenticity of every product we sell. If you have any concerns about your purchase, please don't hesitate to reach out to our customer service team. We're here to ensure you have a positive shopping experience with Perfume Corner.