Customer Review Policy

1. Our Approach to Reviews

We aim to maintain a fair and trustworthy review system. Reviews published on our website should reflect genuine customer experiences.

• Reviews should be based on real customer experiences
• We do not knowingly publish fake or misleading reviews
• Reviews may be moderated to check compliance with our guidelines
• Both positive and negative reviews may be published where they meet our standards

2. Who Can Leave a Review

Reviews should be submitted by customers who have purchased from Perfume Corner or who have genuine experience of the product or service being reviewed.

We may use available order information or other reasonable checks to help verify whether a review relates to a genuine purchase.

3. Review Guidelines

What We Encourage

• Honest and accurate feedback based on your experience
• Helpful comments about the product, packaging or service
• Constructive feedback that may help other customers
• Balanced reviews that mention both positives and negatives where relevant
• Respectful language

What We Do Not Allow

• Offensive, abusive or inappropriate language
• Personal attacks, harassment or threats
• Discriminatory or hateful content
• Spam, advertising or promotional material
• Links to external websites
• Personal information about yourself or others
• False, misleading or unlawful content
• Duplicate reviews for the same product or order

4. How to Submit a Review

Depending on the features available on our website or review tools, you may be able to submit a review by:

• Using a review form on the product page
• Following a review request or review link sent to you after purchase, where available
• Using your customer account, if that functionality is available

When submitting a review, you may be asked to provide:

• A rating
• Written feedback
• Your name or a display name, where applicable

5. Moderation of Reviews

Reviews may be moderated before or after publication to check whether they comply with this policy.

• We may reject reviews that breach our guidelines
• We may remove reviews that are later found to be false, unlawful or otherwise non-compliant
• We may make minor edits for spelling, grammar or formatting without changing the overall meaning
• We may request information to help verify a review where necessary

6. Positive and Negative Reviews

We may publish both positive and negative reviews, provided they comply with this policy.

If you have had a poor experience, we encourage you to contact us directly at info@perfumecorner.co.uk so we have the opportunity to help resolve the issue.

This does not prevent you from leaving an honest review of your experience.

7. Editing or Removing Your Review

If you would like a review to be updated or removed, please contact us with enough information for us to identify it.

• Email us at info@perfumecorner.co.uk
• Include your order number where applicable
• Provide details of the review you want us to locate

8. Fake or Fraudulent Reviews

We take review integrity seriously. We do not knowingly:

• Publish fabricated reviews
• Pay for positive reviews presented as genuine customer feedback
• Remove reviews simply because they are critical
• Encourage misleading review practices

If you believe a review is false or misleading, please contact us at info@perfumecorner.co.uk.

9. Third-Party Review Platforms

Customers may also leave reviews on third-party platforms such as Google, Trustpilot, Facebook or other review services where available.

Reviews on third-party platforms are subject to the policies and moderation procedures of those platforms.

10. Use of Reviews

By submitting a review, you allow us to display that review on our website and, where appropriate, in connection with our products and services.

We may also use review content for reasonable promotional or informational purposes, provided we do so in a way that does not disclose personal contact information without consent.

11. Intellectual Property

By submitting a review, you confirm that:

• The content is your own or you have the right to submit it
• The content does not infringe third-party rights
• You grant us a non-exclusive right to display and use the review in connection with our business

12. Changes to This Policy

We may update this Customer Review Policy from time to time. Any changes will be posted on this page together with an updated revision date where appropriate.

13. Contact Us

If you have any questions about this Customer Review Policy, please contact us:

Email: info@perfumecorner.co.uk

Phone: 020 8214 6238

Address: Unit 1C, Dilloway Industrial Estate, Southall, Middlesex, UB2 4BG, United Kingdom

Hours: Monday to Friday, 9:00 AM to 5:00 PM

Thank You for Your Feedback

Customer feedback helps us improve our products and service and helps other customers make informed decisions.

Last Updated: April 2026