1. Our Commitment to Authentic Reviews

We are committed to maintaining the integrity and authenticity of customer reviews on our website. All reviews published on our site are:

• Written by genuine customers who have purchased from us
• Based on real experiences with our products and services
• Not incentivized, paid for, or manipulated in any way
• Moderated to ensure compliance with our guidelines

2. Who Can Leave a Review

Reviews can be submitted by:

• Verified customers who have purchased products from Perfume Corner
• Customers who have received and used the product they are reviewing

We may verify your purchase before publishing your review. Reviews from non-customers or unverified purchases may not be published.

3. Review Guidelines

What We Encourage

We welcome reviews that:

• Are honest and based on your genuine experience
• Provide helpful information about the product
• Describe specific features, scent notes, longevity, or packaging
• Include both positive and negative aspects
• Are written in a respectful and constructive manner
• Help other customers make informed decisions

What We Don't Allow

Reviews will not be published if they contain:

• Offensive, abusive, or inappropriate language
• Personal attacks or harassment
• Discriminatory or hateful content
• Spam, promotional content, or advertisements
• Links to external websites or competitor products
• Personal information (yours or others')
• False or misleading information
• Content that violates any laws or regulations
• Reviews written by competitors or their affiliates
• Duplicate reviews or multiple reviews for the same product

4. How to Submit a Review

You can submit a review by:

• Visiting the product page and clicking the "Write a Review" button
• Following the review link in your order confirmation email
• Logging into your account and accessing your order history

When submitting a review, please include:

• A star rating (1-5 stars)
• A written review describing your experience
• Optional: Your name or nickname (you can choose to remain anonymous)

5. Review Moderation

All reviews are moderated before being published to ensure they comply with our guidelines. This process typically takes 1-3 business days.

We Reserve the Right to:

• Reject reviews that violate our guidelines
• Edit reviews for spelling, grammar, or formatting (without changing the meaning)
• Remove reviews that are later found to be fraudulent or in violation of our policy
• Request verification of purchase before publishing a review

If your review is not published, we will notify you and explain the reason.

6. Positive and Negative Reviews

We publish both positive and negative reviews, as long as they comply with our guidelines.

Negative Reviews

We understand that not every experience will be perfect. If you have a negative experience:

• We encourage you to contact us first at info@perfumecorner.co.uk so we can try to resolve the issue
• You are still welcome to leave an honest review about your experience
• We will respond to negative reviews professionally and work to address concerns

Our Response to Reviews

We may respond to reviews to:

• Thank customers for positive feedback
• Address concerns raised in negative reviews
• Provide additional information or clarification
• Offer solutions to problems mentioned in reviews

7. Editing or Removing Your Review

If you wish to edit or remove a review you've submitted:

• Contact us at info@perfumecorner.co.uk with your order number and review details
• We will process your request within 3 business days
• You can also edit your review through your account dashboard (if applicable)

8. Fake or Fraudulent Reviews

We take the authenticity of reviews very seriously. We do not:

• Post fake or fabricated reviews
• Pay for positive reviews
• Offer incentives in exchange for reviews
• Remove negative reviews simply because they are negative
• Allow employees, family members, or affiliates to post reviews

If you suspect a review is fake or fraudulent, please report it to us at info@perfumecorner.co.uk

9. Third-Party Review Platforms

In addition to reviews on our website, customers may also leave reviews on third-party platforms such as:

• Google Reviews
• Trustpilot
• Facebook
• Other review platforms

We encourage honest reviews on all platforms. The same principles of authenticity and honesty apply to reviews on third-party sites.

10. Use of Reviews

By submitting a review, you grant Perfume Corner permission to:

• Publish your review on our website
• Use your review in marketing materials (with attribution)
• Share your review on social media
• Display your review on product pages and promotional materials

We will always respect your privacy and will not share your personal contact information without your consent.

11. Intellectual Property

When you submit a review, you confirm that:

• The content is your original work
• You have the right to submit the content
• The content does not infringe on any third-party rights
• You grant us a non-exclusive, royalty-free license to use the content

12. Changes to This Policy

We may update this Customer Review Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date.

We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about our Customer Review Policy or need assistance with submitting a review, please contact us:

Email: info@perfumecorner.co.uk

Phone: 07768 219998

Address: 43 Villiers Road, Southall, UB1 3BS, United Kingdom

Hours: Monday–Friday, 9am–5pm

Thank You for Your Feedback

Your reviews help us improve our products and services and assist other customers in making informed decisions. We appreciate your honest feedback and thank you for being part of the Perfume Corner community.

Last Updated: November 2025