1. Shipping Costs

United Kingdom

• Shipping Cost: FREE (£0.00) on all orders
• Delivery Method: Royal Mail Tracked Delivery
• Delivery Time: 2 working days from dispatch

Europe

• Shipping Cost: £14.99 per order
• Delivery Method: International Tracked Delivery
• Delivery Time: 5–7 working days from dispatch

International (Rest of World)

• Shipping Cost: £23.99 per order
• Delivery Method: Worldwide Tracked Delivery
• Delivery Time: 7–14 working days from dispatch

2. Processing & Handling Time

Orders are processed and dispatched within 1 working day.

• Orders placed before 2pm (Monday–Friday): Dispatched the same day
• Orders placed after 2pm or on weekends: Dispatched on the next working day
• Bank Holidays: Please allow extra time during UK bank holidays

Important: Delivery times are calculated from the date of dispatch, not the date of order placement.

3. Delivery Times

Delivery times are estimates from the date of dispatch and exclude order processing time:

• UK: 2 working days
• Europe: 5–7 working days
• International: 7–14 working days

Delivery times may vary during peak periods such as holidays or promotional events. We are not liable for delays caused by circumstances beyond our control.

4. Order Tracking

All orders include tracking for your peace of mind:

• You will receive a dispatch confirmation email with your tracking number
• Track your order in real-time using the Royal Mail or courier tracking system
• Receive delivery updates via email and SMS (where available)
• Contact us if you have any questions about your delivery

If you haven't received your tracking information within 24 hours of ordering, please contact us at info@perfumecorner.co.uk

5. Shipping Address

Please ensure your delivery address is correct and complete:

• We deliver to the address provided at checkout
• Please include a contact phone number for delivery updates
• If you won't be home, consider using a work address or safe place instructions
• For apartment buildings, please include flat/unit numbers

We are not responsible for non-delivery due to incorrect or incomplete address information provided by the customer.

Address Changes

If you need to change your delivery address after placing an order, please contact us immediately at info@perfumecorner.co.uk or call 07768 219998. We process orders quickly, so the sooner you contact us, the better chance we have of updating your address before dispatch.

6. International Shipping - Customs & Duties

For orders shipped outside the UK, please be aware:

Customs Duties & Taxes

• Customs duties, taxes, and charges may apply upon delivery
• These fees are determined by your country's customs authority
• These charges are the responsibility of the recipient
• Perfume Corner has no control over these charges and cannot predict what they may be

Customs Clearance

• International orders may be subject to customs clearance procedures
• This can cause delays beyond our estimated delivery times
• We are not responsible for delays caused by customs clearance

We recommend checking with your local customs office for more information about potential charges before placing your order.

7. Delivery Attempts & Failed Deliveries

If You're Not Home

If the courier is unable to deliver your order:

• A delivery card will be left with instructions
• You may be able to arrange redelivery or collection
• Check your tracking information for updates

Unclaimed Packages

If a package is returned to us as unclaimed or undeliverable:

• We will contact you to arrange redelivery
• Additional shipping charges may apply for redelivery
• If the package was returned due to an incorrect address you provided, you will be responsible for return shipping costs

8. Lost or Damaged Packages

Lost Packages

If your package appears to be lost:

• Contact us immediately at info@perfumecorner.co.uk
• We will investigate with the courier
• If the package is confirmed lost, we will send a replacement or issue a full refund

Damaged Packages

If your package arrives damaged:

• Contact us within 48 hours of delivery with photos of the damage
• We will arrange a replacement or full refund
• We will provide a prepaid return label for the damaged item

9. Shipping Restrictions

Please note the following shipping restrictions:

• We currently ship to most countries worldwide
• Some countries may have restrictions on importing perfumes or cosmetics
• It is the customer's responsibility to ensure the product can be legally imported into their country
• We are not responsible for packages seized by customs due to import restrictions

If you're unsure whether we can ship to your location, please contact us before placing your order.

10. Shipping During Peak Periods

During busy periods such as Black Friday, Christmas, or other promotional events:

• Processing times may be slightly longer than usual
• Courier services may experience delays
• We will do our best to dispatch orders as quickly as possible
• We recommend ordering early to ensure delivery before specific dates

We will notify customers of any expected delays during peak periods.

11. Contact Us

If you have any questions about our Shipping Policy or need assistance with your delivery, please contact us:

Email: info@perfumecorner.co.uk

Phone: 07768 219998

Address: 43 Villiers Road, Southall, UB1 3BS, United Kingdom

Customer Service Hours: Monday–Friday, 9am–5pm

Fast & Reliable Delivery

We are committed to getting your order to you quickly and safely. All our shipments are fully tracked, and our customer service team is here to help if you have any questions.

For complete delivery information, please see our Delivery Information page.

Last Updated: November 2025