Refund Policy

Clear and fair refund terms.

Summary of Refunds

Time Limit

Return requests must be made within 30 days of delivery

Condition

Items must be unopened, unused and in original sealed packaging

Processing

Eligible refunds are usually processed within 7 working days of inspection

Refund Method

Refunds are issued to the original payment method only

At Perfume Corner, we want you to be satisfied with your purchase. This Refund Policy explains when a refund may be available and how refunds are processed.

This policy should be read together with our Returns Policy.

Eligibility for Refunds

You may be eligible for a refund where:

  • Your return request is made within 30 days of delivery
  • The item is unopened, unused and in its original sealed packaging
  • The item is returned in the same condition in which it was received
  • You can provide proof of purchase, such as your order number
  • You contact us first and receive return instructions before sending the item back

For hygiene and safety reasons, opened, sprayed, tested or used perfumes are not eligible for a standard refund unless the item is faulty, incorrect or not as described.

Items Not Eligible for a Standard Refund

  • Opened or used perfumes
  • Items with broken seals or removed packaging
  • Clearance or final-sale items where clearly marked at the time of purchase
  • Gift cards or digital products

If an item is returned in a condition that does not meet this policy, we may refuse the refund and the item may be returned to you at your expense.

Refund Processing Time

Refund Timeline

Step 1: You contact us and request a return

Step 2: We review the request and provide return instructions if eligible

Step 3: We receive and inspect the returned item

Step 4: If approved, the refund is usually processed within 7 working days

Step 5: Your bank or payment provider may take additional time to apply the refund

Once your return has been received and inspected, we will let you know whether the refund has been approved.

Refund Method

Refunds are issued to the original payment method only. We cannot issue refunds to a different card, account or payment method.

  • Card payments: refunded to the original card used for purchase
  • Klarna payments: refunded through Klarna in line with their payment process, where applicable
  • Other payment methods: refunded to the original payment method used at checkout

Please allow additional time for your bank or payment provider to complete the transaction.

Shipping Costs and Refunds

Original delivery charges are not usually refunded unless required by law or where the item was faulty, incorrect or not as described.

Return shipping costs are the responsibility of the customer unless the item is faulty, damaged, incorrect or not as described.

Damaged, Faulty or Incorrect Items

If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as reasonably possible after delivery.

  • Provide your order number
  • Describe the issue clearly
  • Where requested, provide photographs to help us assess the problem

If the issue is confirmed, we will provide an appropriate remedy in line with your legal rights.

How to Request a Refund

  1. Contact us at info@perfumecorner.co.uk
  2. Provide your order number and the reason for your request
  3. Wait for confirmation and return instructions from our team
  4. Do not send any item back until we have provided the correct return instructions
  5. Return the item using an appropriate tracked service where advised
  6. Keep proof of postage until the matter is resolved

Returns sent without prior contact and approval may not be accepted. Please contact us first to receive the correct return instructions and return address.

For the full return process, please see our Returns Policy.

Late or Missing Refunds

If your refund has been approved but you have not yet received it:

  1. Check your bank account or payment account again
  2. Contact your card issuer, bank or payment provider, as processing times can vary
  3. If you still need help, contact us at info@perfumecorner.co.uk

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for the original item if eligible and place a new order separately.

Your Consumer Rights

This Refund Policy does not affect your statutory rights under UK consumer law.

If goods are faulty, incorrect or not as described, you may have additional rights and remedies.

Contact Us

Email: info@perfumecorner.co.uk

Phone: +44 7768 219998

Business Address: Unit 1C, Dilloway Industrial Estate, Southall, Middlesex, UB2 4BG, United Kingdom

Customer Service Hours: Monday to Friday, 9:00 AM to 5:00 PM

Returns: Please contact us before returning any item to receive the correct return instructions and approved return address.